Privacy Policy

Who we are

CollectEasy.Ai ("CollectEasy," "we," "us") provides billing, payment, and account-communication services for healthcare providers and other businesses ("clients"). We operate patient and consumer portals, payment services, and account notification programs — including text messaging — on our own behalf and on behalf of our clients under written agreements.

Information we collect

We collect information you or our clients provide in connection with an account: name, contact details (including mobile phone number), account and billing information, payment information, and communication preferences, including consent records for text messaging. We also collect standard technical information when you use our websites and portals, such as device, browser, and usage data.

How we use information

We use personal information to provide billing and payment services, deliver account notifications you have consented to receive (such as new statement notices, balance reminders, payment receipts, and payment issue alerts), respond to inquiries, maintain security and prevent fraud, and comply with legal obligations, including healthcare privacy and consumer-protection laws.

Text messaging opt-in data is never shared or sold

Text messaging originator opt-in data and consent — including your mobile phone number and your agreement to receive text messages — will not be shared with, sold to, or exchanged with any third parties, affiliates, or partners for their marketing or promotional purposes.

Mobile information is used only to deliver the messages you opted in to receive and to service your account. We share it solely with the service providers necessary to deliver those messages (for example, our telecommunications carriers), who are permitted to use it only for that purpose. No mobile opt-in data is used for third-party marketing of any kind.

You can opt out of text messages at any time by replying STOP to any message, or get assistance by replying HELP. See our SMS Terms for full program details.

How we share information

We share personal information only: (a) with the client on whose behalf we service your account; (b) with service providers who process information for us under confidentiality obligations (such as payment processors and messaging carriers); (c) as required by law, regulation, or legal process; and (d) in connection with protecting our rights, safety, and the security of our services. We do not sell personal information.

Health information

Where we handle information governed by the Health Insurance Portability and Accountability Act (HIPAA) on behalf of covered entities, we do so as a business associate under written agreements, and that information is used and disclosed only as those agreements and HIPAA permit.

Security and retention

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle, including encryption in transit and at rest, role-based access controls, and audit logging. We retain personal information for as long as needed to provide services and meet legal, regulatory, and contractual requirements.

Your choices and rights

You may opt out of text messages at any time by replying STOP. You may request access to, correction of, or deletion of your personal information, subject to legal and contractual retention requirements, by contacting us using the details below. We will honor applicable rights under state privacy laws.

Contact us

CollectEasy.Ai, 625 W Maple St, Wichita, KS 67213 · info@collecteasy.ai · (800) 362-0272

Changes to this policy

We may update this policy from time to time. The effective date above reflects the latest revision; material changes will be posted on this page.